Terms of Use
Last updated: September 27, 2026. This is a translation; the French version prevails.
1. Access to the Service
Using the studio requires a free account, created with your email address or your Google account. Accounts are personal. An account used in breach of these terms may be suspended after notice, except in an emergency or where the law requires it.
2. Your projects and their storage
By default, your projects, source images and exports are saved on your device. Projects you choose to save to your cloud space (with the copy of the source image they contain, if any) are kept by our database host (Supabase, European Union) so you can open them on your other devices; once you are signed in, your stitching progress, your exercise progress and your floss inventory are synced there automatically. This data stays private : only your account can access it. You remain the owner of your creations.
3. Public profile
The public profile is optional and reserved for people aged 15 or over. Identified by a username, it is visible to everyone once switched on and, if you agree (a setting you can change), listed by search engines. You can make it private or delete it at any time.
4. Posts
A post includes an image (a preview of the chart or a photo of your piece) and a description card. The project file itself is never published. You can unpublish or delete a post at any time. By publishing, you grant Stixiva, free of charge and for as long as the post is online, the non-exclusive right to display the image and the card on the site and in share previews. Others may not reproduce the design without your permission.
5 and 6. Warranties and prohibited content
By publishing, you confirm you hold the rights to the design. Prohibited: copies of other people’s work (illustrations, photos, commercial patterns) without permission; protected characters and brands (Disney, Marvel, Pokémon, Hello Kitty, Harry Potter, logos…), even “for personal use”; a person’s image without their consent, and a minor’s image without the consent of their legal guardians; illegal, hateful, violent or sexual content, other people’s personal data, advertising and spam.
7. Moderation
Moderation is automatic, backed by human review: names of protected characters and brands are refused when saving; at most 20 posts a day; a post, collection, shared design or profile reported by several separate accounts (three, or two for illegal content or content endangering a minor) is hidden until it is checked. Every decision is explained in the studio (“My projects › My designer page”) and by email. To appeal, write to contact@stixiva.com : a person will review it again.
8. Reporting content
Every public page has a “Report this content” link, usable with or without an account (an email address is then requested). Give the reason, a precise explanation and confirm you are acting in good faith. Single point of contact (users and authorities): contact@stixiva.com.
9 and 10. Liability and governing law
For content published by users, Stixiva acts as a hosting provider (French LCEN and Regulation (EU) 2022/2065) and promptly removes illegal content reported to it. These terms are governed by French law.
Terms of Sale
Last updated: September 28, 2026. This is a translation; the French version prevails.
1. The Service
Stixiva is a digital studio for designing and editing cross-stitch patterns, available online and as installable Windows software (.exe). It lets you design freely, convert images into charts with the DMC®, Anchor®, Madeira® and Sullivans® floss color charts, and export patterns as vector PDF and SVG files.
2. Free public beta
During the public beta, the whole studio is provided free of charge to every account holder, with no credit card. No paid plan is sold and no payment can be made during this period.
If paid plans are offered after the beta, their prices and terms will be emailed to account holders before they take effect, and these terms will be updated. No payment will ever be taken without an explicit order. Sections 3 to 5 will only apply to those paid plans.
3. Secure Payment
Orders are paid online by card through the licensed payment provider Stripe Payments Europe, Ltd.. Transactions are encrypted to the strictest banking security standards (PCI-DSS level 1). Stixiva never collects or stores any card details.
4. Right of Withdrawal (14-Day Guarantee)
In line with consumer protection law, you have 14 calendar days from the date of your order to withdraw, with no reason needed and no penalty.
To do so, email contact@stixiva.com with the email address of your account. You will be refunded in full within 14 days, on the card used for the original purchase.
5. Cancelling the Monthly Subscription
The monthly subscription can be cancelled at any time from the app, under “My plan” then “Manage billing”. Cancellation takes effect at the end of the current paid month.
6. Ownership of Creations and Local Files
Users keep full and exclusive ownership of their imported images and their patterns. By default, your .embx files and source images are stored on your device. If you use cloud backup, the projects you save there, with the copy of the source image they contain if any, are kept privately by our host (Supabase, European Union). Posts on a public profile are governed by the Terms of Use.
7. Contact & Support
For any question about your order or subscription: contact@stixiva.com.
Legal Notice
Under article 6 of French law no. 2004-575 of June 21, 2004 (LCEN)
Last updated: September 27, 2026. This is a translation; the French version prevails.
1. Publisher
- Publisher: Stixiva (business being registered / sole trader)
- Publication director: Stixiva management
- Email:
contact@stixiva.com
- Tax status: VAT exempt (French tax code, art. 293 B)
2. Hosting
- Web app and front end: Vercel Inc., 440 N Barranca Ave #4133, Covina, CA 91723, United States — https://vercel.com
- Windows executable (.exe): downloaded from www.stixiva.com (hosted by Vercel Inc., above); automatic app updates published on GitHub Inc. (Releases), 88 Colin P. Kelly Jr. Street, San Francisco, CA 94107, United States
- Authentication and database: Supabase Inc., servers hosted in the European Union (AWS eu-central / eu-west)
3. Payment Processing
No payment is possible during the public beta. If paid plans are offered, payments will be handled by Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Dublin 2, Ireland.
4. Third-Party Trademarks and Color Charts
The names DMC®, Anchor®, Madeira® and Sullivans® and their color codes are registered trademarks of their respective owners. They are mentioned in Stixiva only to ensure technical compatibility and to help stitchers identify matching colors. Stixiva is neither affiliated with nor sponsored by these brands.
5. User-Published Content
For public profiles and posts, Stixiva acts as a hosting provider. Every public page has a “Report this content” link. Single point of contact (Regulation (EU) 2022/2065), for users and authorities, in French or English: contact@stixiva.com.
Privacy Policy & GDPR
In line with the General Data Protection Regulation (GDPR - EU 2016/679)
Last updated: September 27, 2026. This is a translation; the French version prevails.
1. Your creations stay yours
Conversion and editing run on your device, and your projects are saved there by default. Your source images are not sent to our servers, except for the copy a project may contain (the “Keep the source image” option on import, or the copy added automatically by the “Stitch a photo you love” path when it is 1 MB or less) when that project is saved to your cloud space. Projects you save to your cloud space, along with your stitching progress, your exercise progress and your floss inventory (synced automatically when you are signed in), are kept privately (Supabase, European Union): only your account can access them. If you switch on a public profile, only what you publish (username, bio, image and card of published projects, public collections) becomes visible to everyone, along with counts: likes received, followers of your page, finishes of your designs. Who likes or follows is never shown.
2. Personal data we collect
We collect the following data:
- Email address: to create your account, send your magic sign-in link, send service messages and, unless you opt out, Stixiva news (see below).
- Cloud space (optional): the projects you save there, with the copy of the source image they contain if any, so you can open them on your devices.
- Sync between devices: stitching progress, exercise progress and floss inventory, synced automatically when you are signed in.
- Public profile (optional, with your consent): username, bio, link, age confirmation, and the image and card of published projects.
- Community (optional): your likes, the designer pages you follow, your “I stitched this pattern” finishes and your collections. Public: the number of likes on a post, the number of followers of a page, the finishes of a design and public collections; never the list of people who like or follow. No email is sent when someone follows you.
- Shared designs (optional): the designs you share with the community and their titles, linked to your account.
- Ideas (optional): the ideas you suggest in “Ideas” and your votes, linked to your account.
- Reports and moderation decisions: reason, explanation and email address or account of the person reporting, kept for 3 years after handling (legal obligation). The acknowledgment, the decision and its reasons are emailed through our provider Resend, with no open or click tracking.
- Live visit count: during a visit to the site or the studio, the address and title of the page you are on, the referring page and the device type (computer, tablet, phone) are sent with a random visit ID, kept in the tab until you close it. Once you are signed in to the studio, your account (ID and email address) is linked to that visit, including for site pages you open afterwards in the same tab. This information is only used to follow visits in progress: a visit without an account is erased when you leave the page; a visit linked to an account, and failing that any visit, is erased by the automatic purge of visits inactive for more than 15 minutes.
- Access journey measurement: opening the studio and, where relevant, the steps of a payment (request, opening, return, error) and the activation of paid access are recorded with your account ID, with no email address and no project content.
- No payment is asked during the public beta, and Stixiva stores no banking data.
Stixiva news by email. We use your account address to tell you about the end of the beta, new features and Stixiva offers (article L34-5 of the French Postal and Electronic Communications Code). You can opt out for free at any time: with the box at sign-up, from “My account”, or through the unsubscribe link in every email. Your address is never sold or transferred; sending may be handled by an email provider acting on our behalf. Addresses left without an account in the “Keep me posted” form are kept for at most 3 years after the last contact.
3. No advertising cookies
Stixiva uses no advertising cookies, no third-party audience trackers and no commercial profiling. Your device’s local storage holds your sign-in session, your projects and their recovery copies, your stitching progress, your saved designs, your floss inventory, your exercises, your preferences, the state of sync and of your access, and the short-lived visit ID of the live visit count.
4. Your rights (GDPR Art. 15 to 22)
You have the right to access, correct and permanently erase your data (right to be forgotten, through your account or on request to contact@stixiva.com), and the right to data portability (structured JSON export of your projects and account).
5. Complaints to the CNIL
Commission Nationale de l’Informatique et des Libertés (French data protection authority): 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France — www.cnil.fr.